If you have entered the "User Name" and "Serial Number" as instructed in the registration details email that is sent out when you buy the full version of the WordStar Command Emulator the program's splash screen says "Thank you for registering". Then after you exit Word, then reopen it later, and it says "Unregistered" again.

Not running as an add-in

You are probably not running the program as an Add-In by installing it in your Word Startup folder as directed, but are running it by double-clicking on its icon from within Explorer, or similar.

This problem is due to Word not being very good at running its initialisation routines in macro programs. You basically have two options:

  1. Install it as suggested, in the Word Startup folder (remember you can switch the WordStar Command Emulator off should you not want to use it).
  2. If the suggestion above hasn't worked, check that the Windows Registration database contains your registered user details, as explained below.

Installed as an add-in

If you have checked the installation and still have the same problem you can check your registered user details stored in the Windows Registry

  1. To open RegEdit click Start, then click Run, then in the Open box type regedit.exe, and then click OK.
  2. Once RegEdit has opened, double-click on the following items to open them (use RegEdit as you would use Windows Explorer to navigate to the correct place): HKEY_CURRENT_USER, then Software, then Petrie, then WordSTAR, then 1.0, and then UserInfo.
  3. Then check that the entries for Name and SN exist in the left-hand window and that their values are correct in the right-hand window.

If either of the 'keys' are incorrectly named

The key may be called @, which represents the value "default", right-click on the incorrectly named key in the right-hand window and select Rename and type the correct name of either Name or SN.

If either of the 'keys' are missing

Ensure the UserInfo key is selected and then right-click in the right-hand window and select New, then String Value. You should be able to type the name of the missing key (Name or SN) directly, but if you've deselected it, right-click on the newly created value in the right-hand window and select Rename and type the name of the missing key.

If the key names are correct, but either your name or your serial number are inorrect

Double-click the entry in the right-hand window and fill in the details supplied with the registration acknowledgement email.

Close RegEdit and all should be OK.

Registry patch files

If you're not confident enough to use RegEdit you can download a registry patch file template that will automate most of this for you. There are different versions for the various versions of Microsoft Windows and you need to make sure you download the correct one (no damage will occur from using the wrong version, but the data won't get imported).

Download the patch file for Windows 9x & NT4 or for Windows 2000 & XP. Save this file to your hard disk, then right-click on it and select Edit from the pop-up menu (this will open the file in NotePad). Fill in your user name and serial number at the end of the file - ensuring that these are both enclosed in double-quote marks, examples are given below.

You can also create the file yourself using NotePad or any other text editor - including WordStar used in Non-Document mode! The file needs to be saved with a .reg file extension.

Save the edited file and copy it to your backup floppy just in case you ever need it again. Then, double-click the file and when asked if your sure you want to add the information to the registry, Click Yes.

Example registry patch files:

Windows 9x & NT4

	"Name"="A User"

Windows 2000 & XP

	Windows Registry Editor Version 5.00
	"Name"="A User"